FAQ

  • Where can I buy Natrel Butter?

    Natrel Salted Butter is already available at Provigo, Maxi, Maxi & Cie, Loblaws and Costco.

    Natrel Half-Salted butter is already available at Provigo, Maxi, Maxi & Cie and Loblaws.

    Unsalted Butters will gradually be introduced at grocery chains Provigo, Maxi, Loblaws and at Costco by fall 2015.

    If you are having difficulty finding our products, visit the Contact us section of our website and let us know by filling out the required fields. We will send you the name of a store near you that carries our products.

  • How should I store Natrel Butter?

    We recommend that you keep Natrel Butter in the refrigerator in its original foil covering. This way, you can keep it for up to three weeks once opened. If you think you will be keeping it longer, we suggest you wrap it further in a piece of aluminum foil to preserve its fresh taste longer. 

    If you like your butter soft, you can keep a small quantity on the counter, in a covered butter dish, for two or three days.

    Natrel Butter freezes well if it is first wrapped in a plastic freezer bag. When properly wrapped, Natrel Unsalted Butter will keep for three months and Natrel Salted Butter will be good for a full year. When you are ready to use it, leave your Natrel Butter to thaw in the refrigerator for a few days to obtain the best possible texture.

    Source: http://www.dairygoodness.ca/butter 

  • Does Caramel Latte Milk contain caffeine?
    There is only a trace amount of caffeine in our Caramel Latte Milk. It comes from the coffee flavour made from coffee extract, about 0.47 mg per 250 ml serving. Our Caramel Latte Milk can thus be enjoyed by the entire family.

Natrel Products

  • Are Natrel products gluten-free?
    Absolutely. All Natrel products are naturally gluten-free.
  • Why does Natrel Fine-Filtered Milk taste so pure and stay fresh longer?
    We do not just pasteurize our milk. We filter it to remove virtually all the bacteria that shorten its shelf life and give it a purer taste that stays fresh longer, naturally - without any preservatives.
  • Do you add anything to Natrel Fine-Filtered Milk to make it stay fresh longer?
    Through our filtration process, we can give our milk a pure taste that stays fresh longer, naturally - without any preservatives. Our packaging with the "New fresh-seal packaging" stamp also helps preserve the delicious, fresh taste of this product.
  • Why is Natrel Fine-Filtered Milk’s shelf life so long? Do you add preservatives to increase its shelf life?

    Natrel Fine-Filtered milk does not contain any preservatives. We use a series of pasteurization and filtration methods to make Natrel Fine-Filtered Milk’s shelf life longer. Unless you purchase Natrel Calcium and Natrel Omega-3, only vitamins A and D are added to the milk.

  • What is Natrel Milk’s normal shelf life?

    If the carton, bag or plastic container is sealed and kept refrigerated, regular pasteurized milk lasts 19 to 22 days. Natrel Fine-Filtered Milk packaging with the "New fresh-seal packaging" stamp is guaranteed to stay fresh for 15 days longer than our regular pasteurized milk when refrigerated and unopened. Once the carton, bag or jug is open, you should consume the milk within 7 to 10 days. You can increase the shelf life of your milk by refrigerating it (at a temperature of between 0°C and 4°C). Keep in mind that it may begin to lose its freshness after only 20 minutes at room temperature.

  • Can I use your Natrel Lactose Free Milk for cooking and baking?

    Yes, you can substitute regular milk with Natrel Lactose Free for all your recipes. It’s perfect for cooking. It can do everything milk does and has the great taste of milk - without any discomfort.

  • Does Natrel have any products suitable for lactose-intolerant people?

    Yes, we do. In fact, we make lactose free milk and cream, so you can once again enjoy the great taste of dairy products - without any discomfort. Our Natrel Lactose Free Milk is available in 1 L and 2 L cartons, 4 L bags, skim (0% fat), 1% and 2%. Plus, we offer Natrel Lactose Free 10% Coffee Cream and Natrel Lactose Free 35% Whipping Cream.

  • Do you offer an organic version of your Natrel Milk?

    Yes, of course. We offer Natrel Organic Fine-Filtered Milk in Ontario and Quebec. We also sell Natrel Organic Milk in British Columbia. Our Natrel Organic Milk comes from organic farms.

    To find out where you can buy our organic products, visit our Natrel Organic Products page.

  • How is the milk organic?

    Our organic milk comes from organic farms that comply with rigorous standards (Canadian Organic Standards) established by the Canadian Organic Growers, including the following:

    • Animals must be fed organic forage and grain grown on the farm or certified organic food from outside the farm.
    • The milk must come from an animal born on a farm in compliance with organic certification standards. The animal must also spend its entire life in an organic production system.
    • Animals must have enough space, fresh air and natural light, plus access to the outside (weather permitting).
    • Pastures are mandatory and must be responsive to some of the food needs, plus their size should be sufficient to prevent overgrazing and soil degradation.
  • Can I freeze Natrel Milk Chocolate Milk?

    You can freeze Natrel Milk Chocolate Milk. It can be put straight into the freezer for up to three weeks. Freezing does not alter the taste or nutritional value of milk, but its texture and appearance may be slightly modified. You should defrost the milk in the refrigerator and shake it well before you consume it. Once defrosted, chocolate milk should be consumed quickly.

  • Is Natrel Milk suitable for young children?

    You can serve Natrel Milk to children once they have been weaned from breast milk or infant formula. Do not hesitate to consult your doctor to find out the best time to make the transition to regular milk.

  • Do you also make Natrel Cream?

    We offer a wide choice of cream that will meet your specific needs:

    • Natrel Lactose Free 10% Coffee Cream
    • Natrel Lactose Free 35% Whipping Cream
    • Natrel Organic 10% Coffee Cream
    • Plus, our choice of Natrel Café flavoured cream, perfect for both coffee and dessert
  • Can you tell me more about the welfare of the cows that supply Natrel’s milk?

    Our milk comes from Agropur, a dairy cooperative owned by Canadian dairy producers. It consists of about 3,200 dairy farmer members who are truly devoted to our cows - and committed to complying with the highest animal welfare standards and quality, traceability and hygiene regulations.

    To learn more, visit the Agropur Cooperative site. 

  • Why isn’t vitamin A added to Natrel 3.25% Milk?
    In whole milk, vitamin A can be found in fat particles. The process of skimming milk tends to reduce the amount of vitamin A that is naturally found in milk. For this reason, vitamin A, otherwise known as palmitate, must be added to low-fat milk, like our skim, 1% and 2% products.
  • Why is vitamin D added to Natrel Milk?
    Vitamin D is added to milk to maximize the body’s capacity to absorb the calcium it needs to build and maintain healthy bones and teeth.
  • Many baking recipes require sour milk. Can I sour my own milk?
    Yes, you can sour your own milk by adding one tablespoon of either vinegar or lemon juice to one cup of Natrel Milk. We do not recommend that you use any milk product that has expired or is “no good” to make sure that your baking turns out perfectly.
  • Does Natrel Milk contain any artificial growth hormones, antibiotics or preservatives?

    Natrel Milk does not contain preservatives. We fine-filter our milk, so its taste stays fresh and pure longer. Moreover, in Canada, the use of artificial growth hormones is prohibited for dairy cows and antibiotic use must comply with Canadian law. Milk supply safety and quality regulations are very strict and include provisions for farm and dairy processing plant inspections and testing.

    For more details, visit the Health Canada website.

  • Is Natrel Milk really made in Canada?

    Of course. Every single drop of Natrel Milk comes from Agropur Cooperative, a dairy cooperative 100% owned by Canadian producers and consisting of more than 3,348 dairy farmers.

    To learn more, visit the Agropur website.

  • Can I use Natrel Flavoured Milk for cooking?

    Although our Natrel Flavoured Milk products are delicious all on their own, their rich, creamy taste can definitely make your recipes truly inspired, giving them that little something extra that’s distinctly you. Pancakes with Natrel Dark Chocolate Milk? Sure. Muffins with Natrel Partly Skimmed Maple Milk? Absolutely. With Natrel Flavoured Milk, you can let your imagination run free. 

    For more inspiring ideas, visit our Recipes section.

Conservation

  • How can I preserve the fresh taste of my Natrel Milk at home?

    To preserve the fresh, pure taste of your Natrel Milk for a longer time, reseal the carton or jug (or fold the bag to remove the air) AND return it to the refrigerator after each use. Milk should be refrigerated at a temperature of between 0°C and 4°C.

  • New fresh-seal packaging: Okay, but what is it?

    We strive to produce the best milk every day. For your benefit, we also had to find a way to preserve its fresh, pure taste as long as possible. We worked hard to develop our new fresh-seal packaging, which guarantees an even longer shelf life for our products, preserving the delicious, fresh taste of milk longer.

  • Can I freeze Natrel Milk?

    You can freeze Natrel Milk. In cartons or bags, it can go straight into the freezer but the milk in jugs needs to be emptied into a suitable container. Freezing does not alter the taste or nutritional value of milk, but its texture and appearance may be slightly modified. Milk should only be kept in a freezer for no longer than three weeks. You should defrost the milk in the refrigerator and shake it well before consuming it. Once defrosted, milk should be consumed quickly.

Availability

  • Where can I buy Natrel products?

    Our products are usually available at grocery stores, convenience stores, mass merchants and warehouse clubs. If you’re having trouble finding our products, go to the “contact us” section of our website and send us a message by filling out our Contact Form. Upon receiving your request, we will send you the name of a store near you that carries our products.

    Natrel Iced Coffees and Snacks are for sale at all java u cafés and Couche-Tard locations in Quebec and all Mac’s convenience stores in Ontario.

  • I would like to buy one of your products, but my supermarket does not carry it. What should I do?

    If Natrel products are already available at your supermarket, ask the dairy manager to include the product you want in his or her next order. Most stores receive at least one or two orders per week. If the product is still unavailable, go to the “contact us” section of our website and send us a detailed message. In response, we will do our best to send one of our representatives to your local supermarket to try adding the product you want. Unfortunately, some stores do not offer Natrel products for contractual reasons. If this is the case with your store, we will send you the names of other establishments that carry our products in your area.

Pasteurization

  • What is pasteurization?
    The process of pasteurization is named after Louis Pasteur, who discovered that it was possible to destroy spoilage bacteria in wine heated at a temperature below the boiling point. The process was later applied to milk and remains one of the most important steps in processing milk.
  • Are all dairy products pasteurized?
    Although pasteurization is carried out at different stages, depending on the product, it is a step in the manufacturing process of every dairy product, except certain unpasteurized cheese.
  • Why do you pasteurize dairy products instead of boiling them?
    When you boil any liquid, you can kill all the bacteria and make it sterile, but this can significantly affect its taste and nutritional benefits. When you pasteurize liquid, on the other hand, it’s heated at a high enough temperature to kill certain (but not all) bacteria and disable certain enzymes, minimizing the effects on taste as much as possible.
  • Does Natrel Fine-Filter its milk instead of pasteurizing it?
    Natrel Fine-Filtered Milk, like all milk, is pasteurized. However, our filtration process can remove virtually all the bacteria to give our milk a purer taste that stays fresh longer, naturally, than milk that has only been pasteurized.

Homogenization

  • Is your milk homogenized?

    Yes, our milk is pasteurized and homogenized. If you would like to find out the difference between these two steps, check out the other questions in this section.

  • Is homogenization different than pasteurization?

    Yes, there’s a difference between these two steps. Homogenization is a process that gives milk its homogeneous (uniform) consistency. If you take a litre of milk straight from a cow and place it in a refrigerator, a layer of cream will rise to the top, leaving you with only skim milk on the bottom. To make 2% milk for you, the cream needs to stay suspended in the milk. Homogenization breaks down the fat globules in cream to a small enough size so that they remain suspended evenly in the milk rather than separating from the skim milk and rising to the surface.